PRIVACY POLICY
PRIVACY POLICY
Your Privacy Matters to Neoliva.
This Privacy Policy explains how Neoliva.store collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or interact with our online store.
OVERVIEW
Privacy Policy
At Neoliva, your privacy matters to us. By using Neoliva.store, you agree to the practices described in this Privacy Policy.
Neoliva is an online beauty, personal care, baby care, and wellness store operating in Egypt. For privacy-related questions, you can contact us at support@neoliva.store.
Information We Collect
We may collect customer, order, transaction, technical, usage, cookie, and support information to operate our store.
How We Use It
We use information to process orders, arrange delivery, provide support, improve the website, prevent fraud, and send updates where allowed.
How We Share It
We may share only necessary information with trusted partners such as payment providers, couriers, analytics, and support tools.
Your Rights
You may request access, correction, deletion, consent withdrawal, restrictions, or unsubscribe from marketing communications.
DATA SUMMARY
What Information We May Collect
| Information Type | Examples | Why We Use It |
|---|---|---|
| Personal Information | Name, email, phone number, billing address, shipping address, account details, support messages. | To process orders, deliver products, provide support, and manage your account. |
| Order & Transaction Information | Products purchased, order number, order value, shipping method, payment method, delivery status. | To confirm, fulfill, track, return, refund, or support your order. |
| Technical & Usage Information | IP address, browser, device, pages visited, source, website interactions, cookies. | To improve performance, security, user experience, analytics, and marketing effectiveness. |
HOW WE USE INFORMATION
How Neoliva Uses Your Information
- ✓Process and fulfill your orders, confirm details, arrange shipping, and send order updates.
- ✓Provide customer support, respond to inquiries, and process returns, refunds, or exchanges where applicable.
- ✓Create and manage customer accounts, personalize your shopping experience, and improve our website, products, and services.
- ✓Detect and prevent fraud, misuse, unauthorized activity, and comply with legal, tax, accounting, and regulatory obligations.
- ✓Send marketing communications if you have subscribed or agreed to receive them, including offers, guides, recommendations, loyalty updates, and reminders.
Payment Information
When you pay online, payment information is processed securely by the relevant third-party payment provider. Neoliva does not intentionally store full credit or debit card details on our own systems.
Shipping & Delivery
To deliver your order, we may share necessary information with courier and logistics partners, such as your name, phone number, delivery address, order number, delivery notes, and Cash on Delivery amount if applicable.
Customer Support
When you contact Neoliva, we may collect and store messages and related details through email, phone, WhatsApp, website forms, social media, or other support channels.
COOKIES & MARKETING
Cookies, Analytics & Advertising
Neoliva.store may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.
Cookies May Help Us
- Keep items in your cart
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Support advertising and retargeting campaigns
- Improve website security
Analytics & Ads May Measure
- Pages visited
- Products viewed
- Items added to cart
- Checkout activity
- Device and browser information
- Traffic source and campaign interactions
SHARING INFORMATION
How We Share Your Information
We do not sell your personal information.
However, we may share your information with trusted third parties when necessary to operate our business, provide services, fulfill orders, or comply with legal obligations.
Store Operations
Ecommerce platform providers, customer support tools, email and SMS service providers.
Payments & Delivery
Payment processors, courier and delivery companies, fraud prevention and security providers.
Business & Legal
Analytics providers, marketing platforms, professional advisors, government authorities or regulators when legally required.
DETAILED POLICY
Important Privacy Sections
Third-Party Services
Neoliva.store may use third-party services such as Shopify or ecommerce platform services, payment gateways, shipping companies, email marketing platforms, analytics tools, advertising platforms, social media platforms, and customer support tools. These services may have their own privacy policies.
Data Retention
We keep personal information only for as long as necessary for order processing, delivery, customer support, refunds, dispute handling, accounting, tax records, fraud prevention, legal compliance, and marketing preferences unless you unsubscribe.
How We Protect Your Information
We take reasonable technical and organizational measures such as secure checkout processes, access controls, website security tools, secure platform infrastructure, limited access to customer information, and monitoring for suspicious activity. No online system can be guaranteed absolutely secure.
Your Privacy Rights
Depending on applicable laws and your location, you may request access, correction, deletion, consent withdrawal, objection, restriction of processing, unsubscribe from marketing, or ask how your information is collected, used, or shared.
Customer Accounts
If you create an account, we may store information such as your name, email, phone number, addresses, and order history. You are responsible for keeping your login details secure.
Reviews, Comments & User Content
If you submit a product review, comment, rating, photo, or other content on our website or social pages, that content may be visible to others. Please avoid sharing sensitive personal information in public reviews.
Children’s Privacy
Neoliva.store is intended for use by adults or by individuals using the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
Sensitive Information
Please do not send sensitive personal information unless necessary for a specific support request. Neoliva does not require medical records, national identification details, financial passwords, or other highly private information to process standard online orders.
Links to Other Websites
Our website may contain links to third-party websites, social media pages, payment providers, or external platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
International Data Processing
Some service providers may process or store data outside Egypt depending on the tools used to operate our store. We aim to work with reputable providers that apply appropriate data protection and security measures.
Changes to This Privacy Policy
Neoliva may update this Privacy Policy from time to time to reflect changes in our business, website features, services, legal requirements, or privacy practices. Updates will be posted on this page with a revised “Last Updated” date.
CONTACT US
Privacy Questions or Requests?
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us.
Email: support@neoliva.store
Website: Neoliva.store