TERMS OF SERVICE
TERMS OF SERVICE
Welcome to Neoliva.
These Terms of Service govern your access to and use of Neoliva.store, including browsing, account creation, placing orders, purchasing products, contacting support, subscribing to communications, and using services provided through our online store.
OVERVIEW
Terms of Service
By accessing or using Neoliva.store, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
If you do not agree to these terms, please do not use our website or place an order.
About Neoliva
Neoliva is an online store offering curated beauty, skincare, haircare, makeup, personal care, baby care, and wellness essentials in Egypt.
Website Use
You agree to use Neoliva.store only for lawful personal shopping purposes and not for illegal, fraudulent, harmful, or unauthorized activity.
Eligibility
To place an order, you must be legally capable of entering into a purchase transaction or use the website under guardian supervision.
Customer Accounts
You are responsible for keeping account login details secure and notifying us if unauthorized access is suspected.
PRODUCTS & SHOPPING
Product Information & Disclaimers
Product Information
We work to provide accurate product names, descriptions, images, ingredients, sizes, prices, availability, and usage details. Packaging or manufacturer information may change.
Beauty & Wellness Disclaimer
Product information is for general shopping and educational purposes only. It is not medical advice, diagnosis, or treatment.
Individual Results
Results may vary by skin type, hair type, sensitivity, lifestyle, routine, usage, and personal condition. Consult a professional when needed.
ORDERS & PAYMENTS
Orders, Pricing & Payment
- ✓All products and offers are subject to availability. If an item becomes unavailable, we may offer replacement, removal, refund, or order cancellation.
- ✓All prices are shown in Egyptian Pounds, EGP, unless stated otherwise. Prices may change without prior notice.
- ✓Promotions may include validity dates, exclusions, minimum order values, usage limits, or stock availability.
- ✓Order confirmation does not always mean final acceptance. Neoliva may review, modify, delay, or cancel orders where necessary.
- ✓Online payments are processed through secure third-party providers. Cash on Delivery may require phone confirmation before dispatch.
SHIPPING & RETURNS
Delivery, Returns & Cancellations
Shipping & Delivery
Neoliva currently delivers across Egypt. Cairo & Giza delivery is estimated at 1–2 business days; other governorates are estimated at 2–3 business days.
Returns & Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Eligible products may be returned within 14 days if unused, unopened, and in original condition.
Cancellations
You may request cancellation before shipping. If already shipped, the order may need to be handled as a return after delivery.
WEBSITE RULES
Prohibited Uses
- ×Violating laws or regulations, submitting false information, placing fraudulent orders, or using stolen payment information.
- ×Interfering with website security, attempting unauthorized access, uploading malicious code, or scraping website data without permission.
- ×Misusing promotions, coupons, or rewards, impersonating another person, or harassing our team or other users.
- ×Reselling products in a misleading or unauthorized way, or damaging the reputation, systems, or operations of Neoliva.
DETAILED TERMS
Important Terms Sections
Accuracy of Website Information
Errors may occasionally occur in descriptions, images, pricing, availability, offers, shipping fees, delivery estimates, or technical information. We may correct errors or cancel affected orders.
Website Availability
We do not guarantee that Neoliva.store will always be uninterrupted, error-free, secure, or available. Access may be affected by maintenance, technical issues, third-party interruptions, or circumstances beyond our control.
User Content, Reviews & Feedback
By submitting reviews, ratings, comments, photos, or feedback, you confirm your content is lawful, accurate, based on genuine experience, and may be used by Neoliva where permitted.
Intellectual Property
Website content, design, graphics, logos, banners, layouts, videos, and brand elements are owned by Neoliva or used with permission and may not be copied or used commercially without written permission.
Third-Party Links & Services
Third-party websites, payment providers, courier services, social platforms, or external tools may be subject to their own terms and policies. Neoliva is not responsible for their content, security, or performance.
Privacy & Communications
Your use of Neoliva.store is also governed by our Privacy Policy. We may contact you for order, support, service, and permitted marketing communications.
Gift Cards, Store Credit & Rewards
Gift cards, store credit, loyalty points, rewards, or promotional balances may have separate terms, validity periods, exclusions, and usage limits.
Limitation of Liability
To the maximum extent permitted by law, Neoliva is not liable for indirect or consequential losses related to website use, product misuse, delivery delays, third-party issues, or unauthorized access caused by the customer.
Force Majeure & Governing Law
Neoliva is not responsible for delays caused by events beyond reasonable control. These Terms are governed by the applicable laws and regulations of the Arab Republic of Egypt.
POLICY LINKS
Related Neoliva Policies
Privacy Policy
Explains how we collect, use, store, share, and protect your personal information.
Read Privacy PolicyShipping Policy
Explains delivery areas, estimated delivery times, shipping fees, tracking, and courier support.
Read Shipping PolicyReturn & Refund Policy
Explains returns, exchanges, refunds, damaged items, incorrect products, and eligibility conditions.
Read Return PolicyCHANGES TO TERMS
Updates to These Terms
Neoliva may update these Terms of Service from time to time to reflect changes in our business, website, products, services, payment methods, delivery process, legal requirements, or customer policies.
Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of Neoliva.store after updates are posted means you accept the updated Terms of Service.
CONTACT US
Questions About These Terms?
If you have any questions about these Terms of Service, your order, or your use of Neoliva.store, please contact us.
Email: support@neoliva.store
Website: Neoliva.store