SHIPPING POLICY
SHIPPING POLICY
Fast Delivery Across Egypt.
At Neoliva, we are committed to delivering your beauty, skincare, haircare, makeup, personal care, baby care, and wellness essentials safely and efficiently across Egypt.
CAIRO & GIZA
Business Days
Orders in Cairo and Giza are usually delivered within 1–2 business days after order confirmation and dispatch.
OTHER GOVERNORATES
Business Days
Orders to other Egyptian governorates are usually delivered within 2–3 business days after order confirmation and dispatch.
OVERVIEW
Shipping Policy
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop from Neoliva.store.
Delivery times are estimates and may vary due to public holidays, weather conditions, courier delays, high order volume, inaccurate address details, or circumstances beyond our control.
Order Processing
Orders are usually processed within 1 business day, excluding Fridays, public holidays, peak sale periods, and high-demand campaigns.
Delivery Areas
Neoliva currently delivers across Egypt, including Cairo, Giza, Alexandria, Delta, Upper Egypt, coastal cities, and covered governorates.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location, order value, and available shipping options.
Free Shipping
Free shipping is available on eligible orders over EGP 3,000 and is applied automatically at checkout.
DELIVERY TIMELINE
Estimated Delivery Time
| Area | Estimated Delivery | Notes |
|---|---|---|
| Cairo & Giza | 1–2 business days | Counted from the time your order is confirmed and dispatched. |
| Other Governorates | 2–3 business days | Available where covered by courier partners. |
ORDER JOURNEY
How Your Order Moves
Order Placed
After placing your order, you will receive an order confirmation by email, SMS, WhatsApp, or through the contact details provided at checkout.
Order Confirmation
Our team or courier partner may contact you to confirm your order and delivery details before shipping, especially for Cash on Delivery orders.
Processing & Dispatch
Our team prepares your order as soon as possible. Orders are usually processed within 1 business day.
Tracking Shared
Once dispatched, tracking details may be shared by email, SMS, WhatsApp, or directly through the courier partner.
Delivery Attempt
The courier will attempt to deliver your order to the address provided. Please make sure someone is available during the expected delivery period.
Cash on Delivery
Cash on Delivery may be available depending on your location and selected shipping method. COD orders may require phone confirmation before dispatch.
Online Payments
Online payments are processed securely through the available payment methods at checkout. Your order is processed after successful payment confirmation.
Order Tracking
Please allow some time for tracking information to update after shipping. If you need help, contact our customer support team.
IMPORTANT NOTES
Delivery Support & Possible Delays
- ✓Please make sure your phone number, delivery address, and contact details are correct before placing your order.
- ✓If the courier is unable to deliver due to an incorrect address, unanswered calls, unavailable recipient, or refusal to receive the order, delivery may fail and the order may be returned to Neoliva.
- ✓Additional shipping fees may apply if you request re-delivery.
- ✓Possible delays may happen during public holidays, weather conditions, courier operational delays, high order volume, remote delivery locations, or promotional campaigns.
ORDER ISSUES
Damaged, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or includes an incorrect item, please contact us within 24 hours of receiving your order.
- 1Your order number.
- 2Photos of the package.
- 3Photos of the damaged or incorrect item, if applicable.
- 4A clear description of the issue.
Please keep the product, packaging, and invoice until the issue is reviewed.
Product Availability
All orders are subject to product availability. If an item becomes unavailable after your order is placed, our team may contact you to replace, remove, refund, or cancel where needed.
Split Shipments
Orders containing multiple items may be shipped separately depending on product availability, warehouse handling, or courier requirements.
International Shipping
Neoliva currently ships within Egypt only. International shipping is not available at this time.
NEED HELP?
Questions About Shipping or Your Order?
If you have any questions about shipping, delivery, or your order status, please contact our customer support team.
Email: support@neoliva.store